Why the U.S. Postal Service was the unlikely hero of the holiday season

January 8, 2014

The holiday shopping season may be over, but the pangs of the nation's leading shipping providers are not. Two weeks ago, individuals across the country had to tell their loved ones that their gifts would not arrive on time.

Because most retailers partnered with private businesses like FedEx and the United Parcel Service, many consumers waited at their doorstep or the local sorting center for packages, just to find out they would not be under the Christmas tree, CNN reported.

"We know how hard it is for everyone to receive their holiday packages, and we're working around the clock to resolve this issue," UPS spokesman Natalie Black told the source.

However, those who decided to send their packages through the U.S. Postal Service had a better chance of getting packages to their intended destination on time. Similar to FedEx and UPS, USPS saw higher delivery volume in 2013, but did not heavily rely on sending parcels by air, Businessweek reported.

USPS spokesman explained that "higher than expected volume" in early December led to adjustments like andfulfillment/usps-exceeded-holiday-package-delivery-volume-06012014/” target=”_blank”>delivering packages on Sunday, which was already happening due to a partnership with Amazon.

"This is something we have done for many years and will continue to do as our carriers work tirelessly to deliver the holidays for our customers," another USPS spokesman Zy Richardson told Multichannel Merchant.

Although USPS offices were closed on Christmas Day, about 75,000 packages under Priority Mail Express were sorted and delivered as well. 

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