Tab Service Implements Zendesk

July 10, 2014

On June 16, 2014 Tab Service completed implementation of Zendesk, a leading software system to manage change and track issue/resolutions within their data center.  This was done as part of an ongoing initiative to improve the change management process within their organization.  Zendesk now provides a single source of information for the support teams at Tab Service to assist customers and maintain a stable production environment.

How does it work? When users request support or just need information Zendesk software is used to create tickets. Once a ticket is created, it is assigned to a support rep who manages it through the point of being deemed solved.  In return the client benefits from a reduced time to resolution and having a service provider with a stable environment and less downtime. More and more commonly technical services and support companies are beginning to use Zendesk software for help desk automation.

The system effectively allows us to eliminate the risk of losing track of which projects or issues are still active and which ones are deemed solved.  Also helps to identify problem areas and enable resources to be directed to where they are needed the most.

Tab Service like Zendesk, sees the value in big data because it allows us to gain a better understanding of customer interactions. Moreover, this data is important to us because among other benefits it lets us know how to manipulate our processes to cater to new demands.

Tab Service Company is a Chicago based company with over 53 years of experience as a data processing service provider.  We provide business with outsourcing solutions for document scanning servicesdata entry services and mailing/lettershop services.  As a SOC2-approved organization, we apply industry-best practices to our approach with clients.