Enterprise Content Management’s Return on Investment (ROI) Increased

September 23, 2014

Content Management System

According to Nucleolus Research, Enterprise Content Management’s Return on Investment (ROI) increased from $6.12 to $7.50 for every dollar spent.  Since ECM hit the market to help manage, store, preserve and deliver documents many improvements have been made. Nucleolus Research has tracked these changes over the last 15 years and admits that the core capabilities of ECM services have remained the same. However, what has changed drastically over the last two decades are the advances in usability, scalability, and application delivery. It was concluded from the various case studies that these factors are largely responsible for the broadening budgets and new applications for Enterprise Content Management services.

This change in ROI represents a 23% increase for Enterprise Content Management just from 2012 to 2014. The market for Enterprise Content Management services has definitely evolved: “A maturing market, more sophisticated and demanding buyers, and trends in technology delivery have contributed to lower initial and ongoing cost – and greater breadth and repeatability – of ECM.” stated Nucleolus Research.

In the start of ECM the basic purpose was to eliminate paper or help adhere to industry document retention regulations. Today it has includes workflow configuration, intelligent data capture, collaborations tools among other utilities. Digitech systems, a leading performer in ECM technology, recently introduced new add-ons such as e-form capture, full text analytics, optical character recognition, and intelligent document recognition to radically increase user productivity. Tab Service Company on-boarded Image Silo ECM by Digitech Systems to their service menu in early 2013.  With this they are able to offer best practice solutions to a variety of customers who utilize data processing and document scanning services. The early kinks have been worked out through the maturation of this technology and we are now able to support content management issues at new levels of affordability and efficiency. Contact a Tab Service representative today to discuss whether or not the benefits of an Enterprise Content Management service match up with the goals of your organization.

Tab Service Company is a Chicago based company with over 53 years of experience as a data processing service provider.  We provide business with outsourcing solutions for document scanning servicesdata entry services and mailing/lettershop services.  As a SOC2-approved organization, we apply industry-best practices to our approach with clients.